Bug ID 993837: In Locked mode, in some cases, authentication in access policy is stuck for ~20 seconds.

Last Modified: Apr 28, 2025

Affected Product(s):
APM-Clients TMOS(all modules)

Fixed In:
7.2.2

Opened: Feb 12, 2021

Severity: 3-Major

Symptoms

- In case of locked mode Edge Client, authentication in access policy may be stuck for ~20 seconds. - Eventually access policy progresses and user can log in.

Impact

- Edge Client is stuck on during authentication for ~20 seconds and eventually user is able to log in.

Conditions

- Locked mode Edge Client - Authentication/access policy encounters hostnames which have changing IP addresses. - Edge Client has processed the access policy and connected to VPN once and the subsequent attempt happens in 30 minutes. - Old IP address is cached by Edge Client for one of the hostnames and the IP address for the said hostname has changed.

Workaround

None

Fix Information

Fixed an issue with the access policy getting stuck.

Behavior Change

Guides & references

K10134038: F5 Bug Tracker Filter Names and Tips